FAQ
Got a question? You’re in the right garden. 🌿 Find helpful information about our shirts, sizing, shipping, tracking, and returns below.
Orders & Shipping
Where are you located?
Zen & Zucchinis is a small, independent brand. Our shirts for US customers are printed and fulfilled by our production partners in the United States.
Do you ship internationally?
Not yet. We currently accept and ship orders within the United States only.
How long will my order take to arrive?
Each shirt is made especially for you after you order. Production usually takes 1–5 business days. Once shipped, US delivery typically takes another 2–5 business days.
These timeframes are estimates. Holidays, weather, carrier delays, and other circumstances outside our control may occasionally affect delivery.
Will I receive a tracking number?
Yes. As soon as your order ships, we’ll send a tracking link to the email address used at checkout.
Tracking can sometimes take 24–48 hours to update after the carrier receives your package.
How much does shipping cost?
Our standard US shipping rates are:
One product: $4.75
Two products: $5.49
Orders over $75: Free shipping
Your final shipping cost is displayed at checkout.
Why did I receive only part of my order?
Multiple items may be produced or shipped separately. If that happens, the packages can arrive on different days and may have separate tracking information.
Can I change or cancel my order?
Because every shirt is made to order, production may begin shortly after checkout. Please contact us as soon as possible with your order number. We’ll try to help, but changes or cancellations cannot be guaranteed once production has started.
Products & Sizing
What materials are your shirts made from?
Our designs are printed on lightweight and breathable Gildan Softstyle® 64000 unisex T-shirts. Solid colors are made from ring-spun cotton, while the exact fiber blend may vary for heather and specialty colors.
The shirts feature a soft feel, a tear-away label, and OEKO-TEX®-certified low-impact dyes.
How do the shirts fit?
Our shirts have a comfortable unisex fit and generally run true to size. For a more relaxed or oversized look, consider going up one size.
Please compare the measurements in our Size Guide with a shirt you already own and love.
What sizes are available?
Most of our shirts are available in sizes XS through 5XL. Availability can vary by design and color.
How should I wash my T-shirt?
Turn your shirt inside out and machine wash it in cold water with similar colors. Use a gentle cycle and mild detergent.
Tumble dry on low or hang dry for the longest-lasting print. Do not bleach, dry clean, or iron directly over the design.
Why are your shirts made to order?
Printing each shirt only after it is ordered helps us avoid excess inventory and unnecessary waste. It takes a little more patience, but it keeps our process smaller and more mindful. 🌱
Returns & Problems
What if my order arrives damaged, defective, or incorrect?
We’ll make it right. Contact us within 30 days of the purchase date and include your order number, a short description of the problem, and clear photos of the item.
Please keep the product unused and in its original condition while we review your request.
Can I return or exchange the wrong size?
Because our shirts are printed especially for each customer, our refund policy currently covers products that arrive damaged, defective, or incorrect.
Please check the Size Guide before ordering. If you’re unsure which size to choose, contact us before placing your order and we’ll gladly help.
How do I request help with an order?
Use our Contact page or email support@zenzucchinis.com. Please include your order number, the email address used at checkout, and a brief explanation of the issue.
We typically respond within one business day, Monday–Friday.
Send us a message and a real human will get back to you—usually within one business day.
Get in Touch